The role of the Independent Regulatory Panel is to provide independent regulation of the Member and Associates of ARMA and they will determine whether a member firm has breached ARMA membership rules and ARMA’s Consumer Charter or Standards.
Please note the following:
Before we can progress your complaint to the Independent Regulatory Panel, you will need to answer some questions. This will help us see what stage you are at with your complaint. For those who have exhausted the redress system you will be able to upload your complaint and supporting documents. This information will be provided to the Case Officer of the Independent Regulatory Panel.
Please also see ARMA Complaints Guidance information on our website. This information is available at: https://arma.org.uk/leaseholders/complaints-about-a-member.