Important information

The role of the Independent Regulatory Panel is to provide independent regulation of the Member and Associates of ARMA and they will determine whether a member firm has breached ARMA membership rules and ARMA’s Consumer Charter or Standards.

Please note the following:

• The Independent Regulatory Panel cannot consider or accept complaints until all investigations have been fully concluded and exhausted.
• Cases will not usually be accepted where the case relates to a matter that is over 24 months old, from the day that alleged incident took place. The only exception to this will be where criminal proceedings have been in progress.
• The Independent Regulatory Panel have no jurisdiction over any decision taken by the Ombudsman or any of the alternative redress schemes including any final decision or any financial settlement.

Before we can progress your complaint to the Independent Regulatory Panel, you will need to answer some questions. This will help us see what stage you are at with your complaint. For those who have exhausted the redress system you will be able to upload your complaint and supporting documents. This information will be provided to the Case Officer of the Independent Regulatory Panel.

Please also see ARMA Complaints Guidance information on our website. This information is available at: https://arma.org.uk/leaseholders/complaints-about-a-member.

Next